Privacy Policy
1. Introduction
Welcome to Axis Woodworks LLC (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting it through this Privacy Policy. This document explains how we collect, use, and protect your personal information when you visit www.axiswoodworks.com (the “Website”) and purchase our products.
By using our Website, you consent to the data practices described in this policy.
2. Information We Collect
We collect the following personal information when you place an order or contact us:
- Personal Identifiers: Name, email address, phone number, and shipping/billing address.
- Payment Information: Processed securely through PayPal or Stripe (we do not store your payment details).
We do not collect any sensitive or special category data (e.g., biometric data, health records).
3. How We Use Your Information
We collect and process your personal information to:
- Fulfill and deliver your orders.
- Process payments securely.
- Provide customer support and respond to inquiries.
- Comply with legal and regulatory requirements.
We do not use your data for marketing purposes.
4. Data Storage & Retention
- Your data is stored securely on cloud services and third-party eCommerce platforms.
- We retain customer data for 12 months after order fulfillment for record-keeping and legal compliance. After this period, it is securely deleted unless required by law.
5. Sharing Your Information with Third Parties
We share your data with trusted third parties for order fulfillment and payment processing:
- Payment Processors: PayPal, Stripe (for secure transactions).
- Shipping Providers: UPS, FedEx, USPS (to deliver your orders).
These third parties only receive necessary information to complete their services. They are required to protect your data and comply with applicable privacy laws.
6. Your Rights & Data Control
You have control over your personal data. You can:
- Delete your account at any time through your customer portal.
- Request access, correction, or deletion of your data by contacting us at support@axiswoodworks.com.
We will respond to data-related requests within 30 days.
7. Data Security
We implement industry-standard security measures to protect your personal information:
- Secure Payment Portals: All transactions are processed via encrypted, PCI-compliant payment gateways (PayPal, Stripe).
- Restricted Access: Only authorized personnel can access customer data.
Despite our security efforts, no online system is 100% secure. If we detect a security breach, affected users will be notified as required by law.
8. Cookies & Tracking
We do not use cookies, tracking technologies, or third-party analytics tools. Your browsing activity on our Website remains private.
9. Contact Information
For privacy-related inquiries, please contact:
📧 Email: support@axiswoodworks.com
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective” date.
Effective Date: 03/31/2025
Acknowledgment
By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.